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Questions about sizing, shipping, or styling a wardrobe? Drop us a line and we’ll get back with a clear, no-noise reply.

Based in South Africa

NEE SHTOUT SUPPORT

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info@neeshtout.co.za

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Quick Answers

Before you email, you might find what you need in our quick FAQ. Less back-and-forth, more time wearing your pieces.

Local orders typically arrive within 2–5 business days once dispatched. Outlying areas may take slightly longer. You’ll receive tracking as soon as your order ships.

You can request a return within 14 days of delivery, provided the item is unworn, unwashed, and in its original packaging. Visit the Returns page for full details and to start a return.

If your order hasn’t shipped yet, contact us as soon as possible with your order number and requested change. Once an order is dispatched, changes aren’t possible, but a return may be.

No, not yet.