Questions about sizing, shipping, or styling a wardrobe? Drop us a line and we’ll get back with a clear, no-noise reply.
Based in South Africa
NEE SHTOUT SUPPORT
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info@neeshtout.co.za
For Orders, Returns & General Questions.
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Mon–Fri · 09:00–17:00 SAST
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Quick Answers
Before you email, you might find what you need in our quick FAQ. Less back-and-forth, more time wearing your pieces.
How long does shipping take in South Africa?
Local orders typically arrive within 2–5 business days once dispatched. Outlying areas may take slightly longer. You’ll receive tracking as soon as your order ships.
What is your return policy?
You can request a return within 14 days of delivery, provided the item is unworn, unwashed, and in its original packaging. Visit the Returns page for full details and to start a return.
Can I change or cancel my order?
If your order hasn’t shipped yet, contact us as soon as possible with your order number and requested change. Once an order is dispatched, changes aren’t possible, but a return may be.